Cancellation/Refund Policy

1. General Policy

  • All purchases of digital products on Dizitediumy are final and non-refundable once the product has been downloaded or accessed.
  • We encourage you to thoroughly review product descriptions, system requirements, and demos (if available) before completing your purchase.

2. Refund Eligibility

Refunds will only be considered in the following exceptional cases:

  1. Technical Issues:
    • If the product is defective, corrupted, or fails to function as described and the issue cannot be resolved by our support team.
  2. Incorrect Product Delivery:
    • If you received a product different from the one you purchased.
  3. Unauthorized Purchases:
    • If you suspect that your account was compromised and an unauthorized transaction was made.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind after purchase.
  • Failure to meet the required system specifications or compatibility issues.
  • Lack of understanding or improper use of the digital product.
  • Misinterpretation of the product description or features.
  • Products explicitly marked as “Non-Refundable” at the time of purchase.

4. Cancellation Policy

  • Once a purchase is completed and payment is processed, cancellations are not allowed due to the instant delivery of digital products.
  • For subscription-based services, you can cancel future renewals, but payments already made are non-refundable.

5. Refund Request Process

If your case falls under the Refund Eligibility criteria, follow these steps to request a refund:

  1. Contact Support:
    • Email us at dizitediumy@gmail.com with in 7 days of the purchase date.
  2. Provide Necessary Details:
    • Include your order ID, proof of purchase, and a detailed explanation of the issue.
    • Attach screenshots or other evidence to support your claim.
  3. Review and Resolution:
    • Our team will review your request within 5 business days and inform you of the outcome.
    • If approved, the refund will be processed to the original payment method within 7-10 business days.

6. Disputes and Escalation

If you are not satisfied with the resolution provided by our support team, you may escalate your issue by emailing us at dizitediumy@gmail.com. We will make every effort to resolve your concerns fairly and promptly.

7. Customer Support

We are committed to resolving any issues you face with our digital products. For assistance, contact us at:

  • Email: dizitediumy@gmail.com
  • (available Monday to Friday, 9 AM to 6 PM IST).

8. Acceptance of Policy

By purchasing from Dizitediumy, you acknowledge and agree to this Cancellation/Refund Policy. We encourage you to reach out to our team for any clarifications or pre-purchase inquiries.

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